Tricon Residential Turns Up Warmth with Hospitality-First Refresh

​Tricon Residential, one of North America’s largest owners and operators of rental homes and a Blackstone Real Estate portfolio company, has introduced a significant brand refresh that repositions the company around its long-standing commitment to resident care.

The new identity was developed by FUNDAMENTALco, the value-creation consultancy spun out of Blackstone, and brought to life in partnership with creative agency American Haiku. While many rental brands focus on price points or amenities, FUNDAMENTALco identified a differentiator: Tricon’s hospitality-first culture, rooted in years of service training inspired by organisations like the Four Seasons.

That insight became the foundation for a full brand refresh across the US and Canada - including updated visual identity, website, signage, uniforms, and every resident-facing touchpoint. From a warm orange colour palette to family-focused photography - every element has been rebuilt to convey genuine welcome and care, replacing corporate polish with a richer, more residential feel.

"Our people deliver out-caring service to residents every single day—it's what makes Tricon who we are. This brand refresh brings that culture and commitment to the forefront. We wanted our brand identity to better reflect the genuine care, the attention to detail, and the service our teams provide. It's not about a different look—it's about ensuring our brand reflects the people and mission at our core,” said Gary Berman, president and CEO, Tricon.

To introduce the new identity, American Haiku created a campaign built around the everyday work of Tricon’s maintenance managers. Anchored by four 30-second films, 'A Life in the Day of Marty' highlights the small, human moments that shape the resident experience - precision before a move-in, hanging a solar system in a child’s room, or simply offering empathy on a hard day.

The campaign draws from stories shared directly by employees and adopts a slower, more deliberate pace to reflect the real rhythm of Tricon teams at work.

“Every Tricon employee we spoke to embodied this incredible commitment to caring for the residents. This sense of decency and ‘doing things right’ permeated every conversation we had with them,” said Thom Glover, founder and CCO at American Haiku. “We consider ourselves specialists in building worlds for brands. Having the opportunity to collaborate with FUNDAMENTALco, who are at the apex of their field in a slightly different discipline, helped deliver the best possible campaign for Tricon. We look forward to partnering with them again for future projects where strategic clarity and creative storytelling can come together to push the category forward.”

By grounding the refresh in Tricon’s operational reality - not just a new look - FUNDAMENTALco and American Haiku have helped the company articulate a clearer, more resonant identity at a time when expectations around renting continue to evolve.